Password safety

Quick answer

Most login problems are solved by checking the correct email or mobile number, resetting the password, and clearing old browser data.

When to use this

Use this when you cannot open your account, OTP is delayed, or a staff member cannot sign in.

Steps

1. Confirm the login email or mobile number with your business admin.
2. Try Forgot Password if password login is enabled.
3. Check spam or promotions folders for email messages.
4. Try once on another browser or mobile network.
5. Raise a ticket if the account is still blocked.

Screenshots

Add a mobile screenshot of the page, invoice, customer record, error, or website screen when raising a ticket.

Common problems

- Wrong mobile number
- OTP delayed by network
- Employee account removed

Related articles

- How to change mobile number
- How to reset password for team member
- Login security best practices

Still need help?

Use the Raise a Ticket button and choose a simple reason like "My login is not working", "My invoice is wrong", "My WhatsApp message is not going", "I need help setting up my CRM", "I want to change my plan", or "My website is down".