Privacy Policy
Last updated: 26 April 2026 · Big Helpers Software and Solutions Private Limited · bighelpers.in
1. Who we are
This privacy policy applies to the website bighelpers.in and any related services operated by Big Helpers Software and Solutions Private Limited ("Big Helpers", "we", "us", "our"). We are an Indian Private Limited Company incorporated in 2008.
2. Information we collect
We collect information you voluntarily provide when you:
- Contact us via the website form, email, phone, or WhatsApp — your name, email, phone number, and the contents of your message.
- Engage us for a project — additional business information needed for the engagement (company name, billing details, project requirements).
We also automatically collect basic technical data:
- IP address, browser type, device type, referring URL — used for security and basic analytics.
- We use Google Analytics (or equivalent) to understand site usage in aggregate. No personal browsing history is shared with third parties.
3. How we use your information
- To respond to your enquiries and proposals.
- To deliver the services you've engaged us for.
- To send invoices and project updates.
- To improve our website and services.
- To comply with applicable Indian tax and corporate law (e.g., GST records, ROC compliance).
We do not sell or rent your personal information to third parties. We do not send marketing emails unless you have explicitly subscribed.
4. Sharing with third parties
We share information only with:
- Service providers we use to run our business (hosting, email, payment processing, analytics) — under standard data-processing agreements.
- Statutory authorities when required by Indian law (income tax, GST, court orders).
- Successor entities in the event of a merger, acquisition, or sale of Big Helpers.
5. Data security
We use industry-standard measures to protect your information: HTTPS encryption, secure password storage, access controls, and regular backups. No system is 100% secure — please contact us immediately if you suspect a security incident involving your data.
6. Your rights (under Indian DPDP Act 2023)
Under the Digital Personal Data Protection Act 2023, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data (subject to lawful retention requirements like tax/GST records).
- Withdraw consent at any time.
- File a grievance with the Data Protection Board of India if unresolved.
To exercise any of these rights, email contact@bighelpers.in. We respond within 30 days.
7. Cookies
We use minimal cookies — only those required for the website to function and for basic analytics. No advertising cookies. You can disable cookies in your browser; the site will still work, just with reduced functionality.
8. Data retention
We retain client data for as long as the engagement is active, plus 7 years post-engagement to comply with Indian tax + corporate record-keeping requirements. Enquiry-form data without engagement is retained for 12 months.
9. Children
Our services are intended for businesses and individuals 18+. We do not knowingly collect data from anyone under 18.
10. Changes to this policy
We may update this policy from time to time. Material changes will be highlighted at the top of this page with a new "Last updated" date.
11. Contact
For any questions about this privacy policy or your data:
Email: contact@bighelpers.in
WhatsApp: +91 99939 82666