Knowledge Base / Developer / API Docs

Support ticket API

Quick answer

Developer requests should include the endpoint, environment, request ID, error message, and the business use case.

When to use this

Use this when your developer or integration partner is connecting BigHelpers CRM with another system.

Steps

1. Confirm whether you are using live or test data.
2. Share the API endpoint or webhook event name.
3. Include the request body without passwords or private keys.
4. Share the error code and time of testing.
5. Raise a Developer / API Docs ticket if you need help.

Screenshots

Add a mobile screenshot of the page, invoice, customer record, error, or website screen when raising a ticket.

Common problems

- Wrong authentication token
- Webhook URL not reachable
- Rate limit reached

- Authentication
- Error codes
- Webhook retry policy

Still need help?

Use the Raise a Ticket button and choose a simple reason like "My login is not working", "My invoice is wrong", "My WhatsApp message is not going", "I need help setting up my CRM", "I want to change my plan", or "My website is down".