Big Helpers Support
Order status, shipping, and customer notifications
An e-commerce site is not complete just because checkout works. Customers also need clear order status, shipping updates, and support options after purchase.
Before launch, decide which statuses your store will use: pending payment, paid, processing, packed, shipped, delivered, cancelled, refunded, or returned. Confirm who updates these statuses and whether updates are manual, automatic, or integrated with a courier system.
Customer notifications should be short and accurate. They may go by email, SMS, WhatsApp, or portal depending on the setup. Big Helpers can connect order events to notifications, but the client must approve the wording, timing, and escalation path.
Before launch, decide which statuses your store will use: pending payment, paid, processing, packed, shipped, delivered, cancelled, refunded, or returned. Confirm who updates these statuses and whether updates are manual, automatic, or integrated with a courier system.
Customer notifications should be short and accurate. They may go by email, SMS, WhatsApp, or portal depending on the setup. Big Helpers can connect order events to notifications, but the client must approve the wording, timing, and escalation path.