Push notifications and WhatsApp notifications

Push notifications and WhatsApp messages are useful, but they serve different purposes. Push notifications work inside a mobile app and are useful for app users who have installed and allowed notifications. WhatsApp messages can reach users outside the app, but template rules, consent, and reply handling must be managed carefully.

Before enabling notifications, decide which events truly deserve alerts: ticket updates, payment reminders, appointment confirmations, order status, or important announcements. Avoid sending too many messages, because users may mute or ignore them.

Big Helpers recommends short, action-oriented notifications connected to real records, with a clear way for users to respond or open the correct page.