Big Helpers Support
Add attachments to a support ticket
Attachments help Big Helpers understand an issue faster. You can attach screenshots, error messages, sample files, invoices, or relevant documents when creating or updating a ticket.
Before uploading, make sure the file directly relates to the request. Screenshots should show the full error message where possible, but should not expose passwords, OTPs, private keys, card details, or unrelated personal information. Redact anything not needed to resolve the issue.
Add a short note explaining what the file shows and what Big Helpers should review. If upload fails, try a smaller file or a common format such as PDF, PNG, JPG, DOCX, XLSX, CSV, or TXT.
Before uploading, make sure the file directly relates to the request. Screenshots should show the full error message where possible, but should not expose passwords, OTPs, private keys, card details, or unrelated personal information. Redact anything not needed to resolve the issue.
Add a short note explaining what the file shows and what Big Helpers should review. If upload fails, try a smaller file or a common format such as PDF, PNG, JPG, DOCX, XLSX, CSV, or TXT.