Big Helpers Support
Preparing content for a RAG knowledge chatbot
A RAG chatbot answers using documents and knowledge sources you provide. The quality of answers depends heavily on the quality of the source content.
Before Big Helpers builds a RAG chatbot, prepare clean versions of FAQs, service pages, policies, pricing rules, onboarding documents, product manuals, and support scripts. Remove outdated material, duplicate versions, and internal notes that should not be shown to users.
Good source content is specific. Instead of writing "contact us for details" everywhere, include the actual rule, step, limitation, or escalation path where appropriate. Mark confidential documents clearly. Big Helpers can then organize the knowledge base and define what the chatbot may cite or summarize.
Before Big Helpers builds a RAG chatbot, prepare clean versions of FAQs, service pages, policies, pricing rules, onboarding documents, product manuals, and support scripts. Remove outdated material, duplicate versions, and internal notes that should not be shown to users.
Good source content is specific. Instead of writing "contact us for details" everywhere, include the actual rule, step, limitation, or escalation path where appropriate. Mark confidential documents clearly. Big Helpers can then organize the knowledge base and define what the chatbot may cite or summarize.