Big Helpers Support
Create a support ticket with the right details
Create a support ticket when you need help from Big Helpers and cannot resolve the issue through an existing Knowledge Base article.
Use a clear subject that summarizes the request, such as "Invoice access issue" or "Website form not sending email." In the message, include what you were trying to do, what happened instead, when the issue started, and any relevant page, account, invoice, or project name.
After submission, the portal assigns a ticket ID. Keep this ID for future replies. If you email Big Helpers about the same issue, include the ticket ID so the conversation stays connected.
Use a clear subject that summarizes the request, such as "Invoice access issue" or "Website form not sending email." In the message, include what you were trying to do, what happened instead, when the issue started, and any relevant page, account, invoice, or project name.
After submission, the portal assigns a ticket ID. Keep this ID for future replies. If you email Big Helpers about the same issue, include the ticket ID so the conversation stays connected.