Big Helpers Support
Understanding payment reminders and overdue invoices
Big Helpers sends payment reminders when an invoice is due or needs attention. These reminders help avoid service delays, renewal issues, and manual follow-ups between teams.
A reminder may include the invoice number, payment link, and client portal link. It may also be sent to billing contacts who previously received the invoice. If you have already paid, check whether the portal status has updated. Online payments usually update faster, while bank transfers or TDS-adjusted payments may require manual reconciliation.
If payment is delayed because of internal approval, GST correction, TDS processing, or a payment link issue, contact support before the due date and share the invoice number.
A reminder may include the invoice number, payment link, and client portal link. It may also be sent to billing contacts who previously received the invoice. If you have already paid, check whether the portal status has updated. Online payments usually update faster, while bank transfers or TDS-adjusted payments may require manual reconciliation.
If payment is delayed because of internal approval, GST correction, TDS processing, or a payment link issue, contact support before the due date and share the invoice number.