You have the right to ask us to delete the personal data we hold about you. This page explains who can ask, what gets deleted, what we are required to keep, and how to make a request. This applies to data collected through bighelpers.in, BusinessSetu Pro, and the WhatsApp Business interface we operate on behalf of our customers.
1. Who can request deletion
- Account holders who have signed up directly for BusinessSetu Pro or any other Bighelpers service.
- End customers whose data has been uploaded to the platform by a Bighelpers customer (for example, an end customer who has received a WhatsApp invoice from a BusinessSetu tenant). In this case we will route your request to the relevant tenant who controls your data, and we will also delete any copy we hold incidentally.
- WhatsApp message recipients who wish to remove their message history from our logs.
2. How to make a request â the 1-minute method
Send an email from the address registered with us (or from any address you can be reached at) to:
Click here to compose the request email
Or copy the template below and email it manually to admin@bighelpers.in:
To: admin@bighelpers.in
Subject: Data deletion request under DPDP Act
Dear Bighelpers team,
I request deletion of my personal data held by you.
My details:
Name:
Registered email:
Registered phone:
Tenant or business I transacted with (if any):
I understand that you may retain records you are legally obliged to keep under GST and income-tax law.
Thank you.
3. What happens next
- Within 3 business days we acknowledge your request and ask for any clarification we need (for example, proof of identity if your email is not on file).
- Within 30 days of a verified request we delete or anonymise all data we lawfully can.
- If you submitted as an end customer of one of our tenants, we forward your request to that tenant within 3 business days and notify you that we have done so. The tenant is your Data Fiduciary for that information.
- We confirm completion by email and list any records that are being retained for statutory reasons (see section 4).
4. What we retain even after deletion
Indian law requires us to retain certain records even if you ask for deletion. We isolate this data, restrict access to it, and delete it on expiry of the statutory period.
| Category | Reason for retention | Retention period |
|---|
| Tax invoices, GST returns, and supporting records | Section 36, CGST Act 2017 | 72 months from the due date of furnishing the annual return |
| Books of account and financial records | Section 128, Companies Act 2013; Section 44AA, Income-tax Act 1961 | 8 years from the end of the relevant financial year |
| KYC documents collected for payments | RBI Master Direction on KYC | 5 years after termination of the relationship |
| Records the subject of a litigation hold or regulatory order | Statutory obligation | Until released |
5. WhatsApp-specific data
For WhatsApp message recipients:
- Message content stored in our servers is deleted within 30 days of a verified request.
- Delivery and read receipts retained by Meta on its own servers are governed by Meta's policies. We do not control that data and cannot delete it on Meta's behalf.
- If you want a tenant to stop messaging you on WhatsApp altogether, reply STOP to any message from that tenant or block them in WhatsApp. We will also flag the tenant on your behalf.
6. If you do not get a response
If you have not heard from us within 7 business days, write again to our Grievance Officer:
If we are still unable to resolve your concern, you may approach the Data Protection Board of India, established under the Digital Personal Data Protection Act, 2023.
7. No charge
We do not charge a fee for processing a deletion request.