Data deletion request

Bighelpers Software and Solutions Pvt Ltd | Last updated 30 August 2026

You have the right to ask us to delete the personal data we hold about you. This page explains who can ask, what gets deleted, what we are required to keep, and how to make a request. This applies to data collected through bighelpers.in and our apps and services, including BusinessSetu Pro, AdScore, VeriPatra Vault, and the WhatsApp Business interface we operate on behalf of our customers.

1. Who can request deletion

Account holders who have signed up directly for BusinessSetu Pro or any other Bighelpers service.
End customers whose data has been uploaded to the platform by a Bighelpers customer (for example, an end customer who has received a WhatsApp invoice from a BusinessSetu tenant). In this case we will route your request to the relevant tenant who controls your data, and we will also delete any copy we hold incidentally.
WhatsApp message recipients who wish to remove their message history from our logs.
Parents or legal guardians asking us to delete a child's data. Send the request the same way as anyone else. We act within 30 days and confirm by email once it is done.

1A. Which account or data do you have?

Our services keep data in different places. Find your account or data in the first column, then follow the method shown. Where it says "email method below", use the steps in section 2.

Account or data	How to delete	Timeline
BusinessSetu Pro account (businesssetupro.in)	Email method below (section 2)	Acknowledged within 3 business days; deleted or anonymised within 30 days of a verified request
AdScore app account	In the app: Profile → Delete account. Or open bighelpers.in/adscore-api/delete-account. Or email privacy@bighelpers.in	Deleted or anonymised within 30 days of a verified request
VeriPatra Vault account	Open bighelpers.in/securesign/delete-account	Deleted or anonymised within 30 days of a verified request
App waitlist entry (/apps/)	See the notice at /apps/privacy/ and email contact@bighelpers.in	Deleted within 30 days of a verified request
Live-chat transcripts, contact/RFP/lead form submissions, and /pay/ or /donate/ payment records	Email method below (section 2)	Deleted or anonymised within 30 days of a verified request. Payment records are kept for tax law for as long as required; see section 4
RTI Wiki app or site account	Handled by righttoinformation.wiki under its own policy (separate website)	As per that website's policy

2. How to make a request — the 1-minute method

Send an email from the address registered with us (or from any address you can be reached at) to:

Click here to compose the request email

Or copy the template below and email it manually to admin@bighelpers.in:

To: admin@bighelpers.in Subject: Data deletion request under DPDP Act Dear Bighelpers team, I request deletion of my personal data held by you. My details: Name: Registered email: Registered phone: Tenant or business I transacted with (if any): I understand that you may retain records you are legally obliged to keep under GST and income-tax law. Thank you.

3. What happens next

Within 3 business days we acknowledge your request and ask for any clarification we need (for example, proof of identity if your email is not on file).
Within 30 days of a verified request we delete or anonymise all data we lawfully can.
If you submitted as an end customer of one of our tenants, we forward your request to that tenant within 3 business days and notify you that we have done so. The tenant is your Data Fiduciary for that information.
We confirm completion by email and list any records that are being retained for statutory reasons (see section 4).

4. What we retain even after deletion

Indian law requires us to retain certain records even if you ask for deletion. We isolate this data, restrict access to it, and delete it on expiry of the statutory period.

Category	Reason for retention	Retention period
Tax invoices, GST returns, and supporting records	Section 36, CGST Act 2017	72 months from the due date of furnishing the annual return
Books of account and financial records	Section 128, Companies Act 2013; Section 44AA, Income-tax Act 1961	8 years from the end of the relevant financial year
KYC documents collected for payments	RBI Master Direction on KYC	5 years after termination of the relationship
Records the subject of a litigation hold or regulatory order	Statutory obligation	Until released

5. WhatsApp-specific data

For WhatsApp message recipients:

Message content stored in our servers is deleted within 30 days of a verified request.
Delivery and read receipts retained by Meta on its own servers are governed by Meta's policies. We do not control that data and cannot delete it on Meta's behalf.
If you want a tenant to stop messaging you on WhatsApp altogether, reply STOP to any message from that tenant or block them in WhatsApp. We will also flag the tenant on your behalf.

6. If you do not get a response

If you have not heard from us within 7 business days, write again to our Grievance Officer:

Grievance Officer: Shrawan Kumar Pathak
Email: admin@bighelpers.in
Phone: +91 9630599557
Postal: Bighelpers Software and Solutions Pvt Ltd, HIG-2, M.P. Housing Board Colony, Tikuri, Katni 483501, Madhya Pradesh, India

If we are still unable to resolve your concern, you may approach the Data Protection Board of India, established under the Digital Personal Data Protection Act, 2023.

7. No charge

We do not charge a fee for processing a deletion request.