Big Helpers · Pvt Ltd since 2008 · Trust & verification
For SMEs & growing businesses

Stop running your business in Excel and WhatsApp groups.

Custom CRM, workflow automation, internal dashboards built around how YOU actually work. Replace ₹50K/month of SaaS subscriptions with one system you own.

⚙️ 4–12 week delivery💸 ₹50K–4L all-in💼 60+ SME systems built

Sound familiar?

Your reality right now

Excel + WhatsApp groups running the business

Sales tracked in 4 spreadsheets, leads in WhatsApp, orders in another sheet. Nothing talks to anything. Owner spends 3 hours a day reconciling.

Paying ₹40K–80K/month for 6 SaaS tools

Salesforce + HubSpot + Zoho + WhatsApp tool + invoice tool + project tool. They don't integrate well. Annual cost: ₹5–10 lakh. None of them fit how you actually work.

Manual processes are killing your team

Sales rep manually messages 20 leads/day. Operations team copies orders from email to Tally. Accounts team chases invoices. 40% of your team's time is reformatting data.

Owner stuck in operations, not strategy

You can't take a holiday because nobody else can run the daily reports. The business depends on you forwarding emails and updating sheets. You wanted a business, not a job.

What you actually need

What we'll build for you

No filler. Every item below is a real deliverable, scoped and shipped on real projects.

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Custom CRM tailored to your workflow

Your stages, your fields, your pipeline. Not Salesforce-with-fields-renamed. Built around how your sales/ops actually work — interviewed your team first.

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Lead capture → CRM (auto)

Website forms, WhatsApp inbound, IndiaMART/JustDial leads, phone-call logging — all flowing into one place. Auto-assigned by rule. No lead falls through cracks.

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Workflow automation

Triggers and actions: 'when lead is hot → assign + WhatsApp + create task'. 'When invoice is 7 days overdue → auto-reminder'. 'When order ships → notify customer'. Replaces hours of manual work.

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WhatsApp Business API integration

Your business WhatsApp connected to the CRM. Conversations logged against contact. Bulk messaging (with templates approved by Meta). Auto-reply for FAQs. Zero leakage.

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Real-time dashboards

Sales pipeline, monthly revenue, team performance, branch comparison, aging invoices. Owner-view, manager-view, rep-view. Daily emailed snapshot.

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Invoice + GST automation

Auto-generate invoices on order. e-Invoicing API integration. GST reports. Payment tracking. Razorpay/UPI link on every invoice.

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Integrations with what you use

Tally, Zoho Books, Razorpay, Shiprocket, Google Sheets, IndiaMART, MS Excel, Outlook/Gmail. We wire it together — your team keeps using familiar tools.

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Mobile app for field team

Sales reps log meetings on phone. Field service team updates job status. Drivers update delivery. Offline-first for rural/poor-network areas. Optional add-on.

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Role-based access

Owner sees all. Manager sees their team. Rep sees their leads. Accounts sees invoices. Granular permissions — no more 'send me the file' WhatsApp threads.

Built on what works

Tech stack

Boring, battle-tested, scalable. We don't pick framework-of-the-month — we pick what won't bite you in year three.

Next.js / LaravelPostgreSQL / MySQLWhatsApp Business APIRazorpayTally ConnectorZoho Books APIGoogle Sheets APICron + queue workersAWS / DigitalOceanRedisSentry

How we deliver

From kickoff to launch

Week 1–2

Workflow audit

We sit with your team for 2 days. Map the current chaos. Identify the 5 highest-leverage automations. Spec the CRM around YOUR pipeline (not a template).

Week 3–6

Build core CRM

Pipeline, contacts, leads, deals, tasks, notes, attachments, role-based access. Daily progress visible on staging. Your team gives feedback as we build.

Week 7–9

Automation + integrations

Tally / Zoho / WhatsApp / payment gateway / website lead capture wired in. Workflow rules. Automated reports. Invoice generation.

Week 10–12

Training + launch

Team training (3 sessions). Data migration from Excel/Google Sheets. Parallel run for 2 weeks. Go-live with our team on standby for 30 days.

Investment

Three tiers. Pick what fits.

All-in pricing — no hidden costs, no per-user fees, no surprise invoices. GST extra. 50% advance, 30% milestone, 20% on launch.

Starter CRM

Sales team of 2–10, simple pipeline

from ₹50K
4 weeks
  • Custom CRM (your pipeline)
  • Lead capture from website
  • Contact + deal management
  • Tasks + reminders
  • Basic reports
  • Up to 5 users
  • WhatsApp integration (inbound logging)
  • 30-day support + 1 training session
Book a workflow audit →

Multi-team SaaS

Multi-branch, 25+ users, complex workflows

from ₹4L
12 weeks
  • Everything in CRM + Automation
  • Unlimited users
  • Multi-branch / multi-team
  • Mobile app (iOS + Android)
  • Field-service module
  • Inventory / order management
  • Tally + Zoho + Shiprocket + payment gateway
  • Audit logs + permissions
  • API for future apps
  • 90-day support + onsite training
Book a workflow audit →

Proven in production

A recent build

Real client · Mumbai legal consultancy

Lead-management CRM that replaced 3 SaaS tools

A Mumbai legal consultancy was juggling Salesforce (₹3L/yr), Calendly, and a separate billing tool. None talked to each other. Sales team copy-pasted between systems daily.

We built a custom CRM: leads from website form land in CRM, auto-assigned by service type, follow-up tracked, conversion reports daily, billing built-in. Replaced all 3 tools, paid for itself in 4 months on saved subscriptions alone.

3
SaaS tools replaced
₹3L/yr
Subscriptions saved
4 mo
Payback period
8 wks
Build time

FAQ

Common questions

Why custom over Salesforce/Zoho?
Off-the-shelf CRM forces YOUR workflow into THEIR data model. You spend the next 5 years working around it. Custom = built around your actual workflow on day one. Plus, no per-user fee — pay once, scale free.
How long until it pays for itself?
Most clients break even in 4–8 months on saved SaaS subscriptions alone. Add the time savings (your team gets back 10–20 hrs/week) and the ROI is usually 6–12 months.
Will my team actually use it?
Yes — IF the workflow audit is done right. We spend 2 weeks understanding how your team actually works (not how the org chart says they work). The system is built around their reality. Adoption rate is >90% in our deployments.
What about migrating data from Excel?
Included. We import your existing data (contacts, leads, deals, invoices) from Excel, Google Sheets, or whatever you're using. Clean it, dedupe it, structure it. You don't restart from zero.
Can it integrate with Tally / Zoho Books?
Yes — those are our most-asked integrations. Bidirectional: invoice raised in CRM → posts to Tally. Payment received in Tally → updates CRM. No double entry.
WhatsApp Business API — what's the cost?
Meta charges ~₹0.50–1 per business-initiated conversation (first 1,000/month free). For most SMEs that's ₹1,500–8,000/month. We handle setup and template approvals.
What if we need changes 6 months later?
Two options. (1) Monthly retainer ₹15K–60K covers ongoing tweaks + new features. (2) Per-project basis — you pay for what you ask for. Most clients pick the retainer because they always have ideas.
Who hosts it? What about uptime?
We host on AWS / DigitalOcean (your call, your account if you want). 99.9% uptime SLA. Daily backups. Monitoring + alerts. You can also self-host on your own server — code is yours.

Let's talk about your project

30-min discovery call. We'll listen, ask the right questions, and tell you honestly whether we're the right fit. No pitch deck.

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