Big Helpers builds custom software for state departments, PSUs, urban local bodies, and central ministries. MSME-registered, GeM-listed Pvt Ltd. We bring the procurement paperwork; you get software that fits the file noting your office actually uses.
If you're a government officer or procurement team looking for a software vendor that already understands GeM, CPPP, EMD/PBG, MSME registration, and CERT-In requirements — and that builds workflow software that fits how your office actually files notings and approvals — Big Helpers is a Pvt Ltd registered since 2008, listed on GeM, and ready to bid. Typical projects: ₹3-50 lakh, 8-20 weeks, with a clean handover that doesn't lock you in.
They've never heard of EMD, PBG, or CPPP. You spend three weeks teaching them what your tender wants. The bid lapses.
File noting, role-based escalation, dak register, RTI-ready logs, audit trail across years — global SaaS doesn't model any of it.
You need OSS-where-possible, source-code escrow, and a clean exit clause. Most vendors push proprietary frameworks and run.
Your tender requires CERT-In empanelled audit, ISO 27001, MSME registration, GeM listing, or experience with at least 3 government clients. Most vendors check 1 box, not 5.
Hindi + the state language, on a 3G connection from a tehsil — not just a Bengaluru office.
The build vendor disappears, leaving the IT cell to hand-hold for years. No SLA, no documentation, no source.
Revenue, education, health, transport, social welfare, registrar of co-operatives — anyone running file-based or partly-digitised workflows.
Property tax, trade licence, building permission, grievance redressal, sanitation tracking, ward-level reporting.
Vendor portals, project tracking, asset management, internal compliance dashboards, board-pack generators.
Public grievance, scheme monitoring, RTI tracking, election logistics, disaster management coordination.
Case management, hearing scheduling, order publication, complaint intake, public transparency portals.
If you have an upcoming tender or are evaluating Big Helpers as a vendor, we'll get on a call with your IT cell and procurement team. We'll bring our GeM seller ID, MSME certificate, GST, and past-performance summary. No sales pitch — just paperwork in the right shape.
Digital noting that mirrors your existing physical workflow — section officer, under secretary, deputy secretary, joint secretary — with role-based escalation, parallel routing, and SLA tracking. e-Office compatible where required.
Application intake, document upload, payment via Bharat-Kosh / state treasury / UPI, status tracking via SMS + WhatsApp, RTI-ready logs. Hindi + regional language by default.
District / division / state rollup of any indicator your department tracks — scheme beneficiaries, revenue collection, pendency, complaint resolution. Designed for officers, not consultants.
Tender intake, EMD tracking, PBG management, work-order issuance, running-bill submission, payment status.
Multi-channel intake (web, app, WhatsApp, walk-in QR), routing by location + category + priority, SLA tracker, escalation matrix, public dashboard for transparency.
Where e-Office is mandated, we build module-level add-ons that feed in/out — without forking core e-Office. Reduces vendor risk on both sides.
CAG audit prep, internal audit tracker, RTI reply repository, parliament question response tracker, observation-compliance log.
Tender results, payment status, scheme beneficiary lists, departmental orders, RTI replies — published in machine-readable form, accessible by default.
We read the RFP / EOI / tender. List the SLA, deliverables, EMD, PBG, BOQ shape, and any clarifications needed. Send pre-bid queries to your nodal officer in writing. Submit the bid on time, complete.
Sit with the section officers, dealing assistants, and one head-of-department. Map the existing physical workflow on paper before drawing a single screen. Identify the 5-8 reports that will actually get used.
Click-through wireframes signed off by your department head. Detailed Project Report (DPR) suitable for internal approval / state IT-secretariat clearance / CERT-In review. Lock the scope.
Standard procurement-friendly milestones: design sign-off, alpha demo, UAT entry, security audit clearance, go-live. Each milestone has a deliverable, acceptance criteria, and an invoice.
CERT-In empanelled audit, OWASP Top 10, accessibility (WCAG 2.1 AA where citizen-facing), load test. UAT signed off by department + IT cell.
Standard government-tender warranty: 12 months free defect-fix post go-live, source-code in escrow, full deployment runbook, three rounds of training to dealing staff. Renewable AMC after.
Indicative range: ₹300,000 — ₹5,000,000 (excl. GST). Final estimate after a free 30-min scoping call.
CIN U72200MP2008PTC021190. Udyam (MSME) registration current. Listed on GeM as a service provider. We can bid on tenders requiring vendor empanelment without three weeks of paperwork chasing.
EMD, PBG, milestone billing, BOQ formatting, GFR-compliant invoicing, GST on government supply, TDS handling, escrow agreements. Your procurement officer doesn't have to teach us.
Every build includes a security audit by a CERT-In empanelled auditor before go-live. Audit report formatted for your department's IT cell and state CISO review.
Standard Laravel/Django + PostgreSQL + React. Source code in escrow with a third-party agent so the department is never locked in. Any other Indian software vendor can take over without rebuild.
Without naming clients (procurement confidentiality), we've shipped for revenue, transport, urban local body, and citizen-grievance use cases. References available on written request from a verified government email.
Some tenders ask for things that won't help end users ("AI-powered blockchain dashboard"). We will tell you in pre-bid clarification. We'd rather lose the bid than build something that fails UAT in front of the secretary.
Note: illustrative example — not a specific client engagement.
A state-level revenue department in central India was running mutation (land record correction) applications on paper. Average pendency was 84 days, target was 30. Citizens visited the tehsil 4-5 times to track status. Section officers had no clean view of pendency by tehsil or by category. The department had a previous vendor's half-built mutation portal that was never accepted into UAT — it didn't model the dak register or the existing 4-step approval chain.
We bid via GeM, won on an L1+technical-evaluation basis at roughly ₹38 lakh (12 months including warranty). Built a full mutation workflow system in 16 weeks: citizen intake (Hindi + state language) with document upload and DigiLocker pull, dak register entry, 4-step approval matching the actual physical workflow (RI / Naib Tehsildar / Tehsildar / SDM), digital signature on the final order, citizen status tracking via SMS + WhatsApp, RTI-ready audit log. CERT-In audit cleared in cycle 1. Hosted on the state data centre. Source code in escrow with NIXI.
Within 6 months of full-state rollout, mutation pendency dropped to about 26 days median, citizen visits per case dropped from 4-5 to 1. Department's own MIS now showed pendency by tehsil and by category in real time, replacing a monthly Excel exercise that used to take 3 days. The build was cited in the department's annual report as a benchmark for digitising legacy file-based workflows.
Yes. Big Helpers Software and Solutions Pvt Ltd is listed on the Government e-Marketplace (GeM) as a service provider for software development, system integration, and software maintenance. We can be added to your department's preferred-bidder list and respond to GeM-published bids directly.
Yes — current Udyam (MSME) registration as a Micro/Small Enterprise. This makes us eligible for the 25% MSE procurement preference under the Public Procurement (Preference to MSEs) Order, 2012, and exempts us from EMD up to ₹5 lakh in many tenders.
Yes — and we include it in every build. We work with CERT-In empanelled auditors (we have a panel of 3 we rotate) and budget for one full audit cycle pre-go-live. The audit report is formatted for your IT cell and state CISO.
We have ISO 9001 (quality management). ISO 27001 (information security) is in active certification. We are not currently CMMI-appraised — for tenders that require CMMI Level 3+, we can partner as a sub-contractor under a system-integrator. Tell us upfront and we'll structure correctly.
Standard milestone billing: 10% on PO + design sign-off, 30% on alpha demo, 30% on UAT entry, 20% on go-live, 10% retained for 12-month warranty. We invoice in INR with 18% GST and proper HSN code. TDS and GST-TDS deducted at source as per applicable rules. PBG (3-5% of order value, 13-month validity) submitted via SBI / nationalised bank as required.
Yes — and held in escrow with a third-party agent (NIXI or your choice). The department gets full source on day-1 of go-live; the escrow agent holds an additional copy that releases automatically on defined trigger events (e.g. our company ceasing operations). This is non-negotiable for us — vendor lock-in is a real procurement risk and we don't create one.
Yes — we sub-contract for larger system integrators on government programs where CMMI L3+ or large-bid-capacity is required. Clean back-to-back contract, our scope clearly defined, our deliverables auditable. Several happy SI partners.
On-shore by default — NIC cloud (NICCS), MeghRaj-empanelled CSP, your state data centre, or a CERT-In-compliant private cloud. We do not host government data outside India. Cross-border data transfer questions are addressed in our DPDP-aligned data-processing agreement.
Yes — annual AMC (typically 12-18% of build cost per year) covers bug fixes, minor enhancements, security patches, and three rounds of refresher training per year. Tendered separately or as a renewable extension to the original PO, as your department prefers.
Talk to a senior engineer in 24 hours — no juniors, no sales reps, no jargon. Just a clear scope, an honest estimate, and a build plan.