We build internal tools, dealer portals, workflow systems, niche-industry apps and custom dashboards for Indian SMEs. Code you own outright, designed around how your team actually works, priced in INR.
If a SaaS subscription forces your team to bend its workflow, or if you keep stitching Google Sheets, WhatsApp groups and email together to fill a gap no product covers — that gap is exactly what custom software is for. Big Helpers builds it as a real Pvt Ltd, on standard open-source stacks, with code handed over from day one. Most builds land between ₹80,000 and ₹6,00,000, live in 6-14 weeks.
You've evaluated 4 SaaS products. Each covers 60%. None covers the 40% that's actually your edge.
Critical processes live in spreadsheets passed around on WhatsApp. Versions diverge, mistakes compound, no audit trail.
You're paying ₹4-6L/year for tools your team only uses 30% of. A custom build pays itself back inside year two.
Mandi rates, dealer credit chains, regional GST, multi-state licensing — global SaaS doesn't model any of it.
Every Monday the owner asks for a number. Every Tuesday someone manually pulls 4 sheets together to calculate it.
Three failed attempts to hire freelancers. Each left things worse. You need a Pvt Ltd that finishes.
You've crossed the size where ad-hoc systems break, but no SaaS fits. Typical: 15-200 person teams.
Order portals, dealer credit limits, route-wise sales, factory dispatch tracking, vendor onboarding.
Mandis, cold-chain logistics, agri-input dealers, education franchises, healthcare chains, NBFCs — wherever generic SaaS doesn't fit.
You bought it, customised it, hated the customisation cost, and want to start over with something built for you.
Tell us the workflow you keep stitching with sheets and WhatsApp. We'll sketch the right shape and give you an honest opinion on whether custom code or a tuned SaaS makes more sense for you.
Multi-step approval chains, role-based escalation, SLA tracking, exception handling. Replace email approval threads with audit-ready workflow.
Login portal for dealers or vendors with order placement, credit limit visibility, statement download, complaint logging.
One screen for the owner that pulls together the 6-12 numbers that actually matter. Built around your specific weekly/monthly questions.
Mandi rate broadcaster, cold-chain temperature logger, school transport tracker, pharmacy expiry scanner — whatever your industry actually needs.
Lift the critical Excel processes into a multi-user database with permissions, validation, audit log, and proper reports.
Sales reps, surveyors, technicians, delivery boys — capture data on Android, sync when network returns, dashboard updates in head office.
Glue together Tally, Razorpay, GSTN, IndiaMART, WhatsApp, your CRM, your existing ERP. We build the missing middleware.
When the SaaS report builder runs out of room, we build a reporting layer that answers your specific questions in your language.
We sit with the owner, the people doing the work, and one accounting/admin person. Map the current process on paper. List the 8-15 reports that actually matter. Lock the scope in writing.
Click-through wireframe of every screen. You approve before code is written. The wireframe becomes the contract.
You see working software every Friday. Course-correct early. Standard stack: Laravel/Django + PostgreSQL + React or HTMX. No proprietary frameworks.
Real users put real data through it. We fix the rough edges before go-live. Training material written in plain Hindi/English as needed.
Import existing data from sheets/SaaS/legacy systems. Train the team in two 60-min sessions. Cut over on a quiet Friday evening.
Direct WhatsApp to the engineer who built it. Free fixes for any in-scope bug. Weekly check-in for the first month.
Indicative range: ₹80,000 — ₹600,000 (excl. GST). Final estimate after a free 30-min scoping call.
Pvt Ltd since 2008. CIN U72200MP2008PTC021190. We've shipped tools for distribution, healthcare, legal, education, government departments.
GitHub access from the first commit. Documented deployment guide. Zero proprietary frameworks. Any local Laravel/Django dev can extend it.
Direct WhatsApp line to a senior engineer for the first 30 days, then standard support. No tickets, no queues.
Quoted in INR, invoiced in INR with 18% GST as a real Pvt Ltd. No surprise USD billing, no freelancer-style ambiguity.
Most freelancer engagements stall at 70%. We've delivered builds on a fixed timeline since 2008. Every contract has a clear go-live date.
If your problem is better solved by tuning an existing SaaS, we'll tell you in discovery — and we'll quote that work too. Not every problem needs custom code.
Note: illustrative example — not a specific client engagement.
An agri-input distributor in central Madhya Pradesh with 14 internal staff and 220 dealers across 5 districts was running its dealer order book on a single shared Excel sheet on Google Drive, with WhatsApp groups for daily price updates. Reconciling end-of-month dealer ledgers took 5 days every month. Three dealers had recently disputed credit limits because no one could prove what was agreed. The owner had evaluated two SaaS distribution products and abandoned both — neither modelled their seasonal credit cycle.
We built a custom dealer portal + internal admin in 9 weeks. Dealers log in to see live credit limit, place orders, see today's mandi-linked pricing, download statement. Internal staff approve orders, update prices in bulk, and watch a live dispatch board. Owner gets a single dashboard answering 9 specific questions (e.g. "dealers more than 45 days past invoice", "districts where credit utilisation exceeded 80%"). DPDP-aligned consent captured at dealer onboarding. Hosted on the client's existing Hostinger VPS. Source code in their GitHub.
End-of-month reconciliation dropped from 5 days to under 6 hours. Credit-limit disputes ended because every change carries an audit log with timestamp and user. Three SaaS subscriptions previously costing about ₹2.4L/year were retired. Build cost roughly ₹3.4L one-time + ₹3,500/month hosting. Payback inside 14 months.
Custom CRM is specifically for sales-pipeline + customer-relationship use cases. Custom software is the broader umbrella — workflow systems, dealer portals, internal tools, niche industry apps, anything that isn't a CRM. If your problem is sales tracking, see our Custom CRM page; if it's broader, you're in the right place.
Default: Laravel (PHP 8.2) or Django (Python 3.11) on the backend, PostgreSQL database, React or HTMX frontend, Tailwind CSS, deployed on Linux. We pick based on what your city's developer market can hire for. Standard, boring, well-documented — by design.
Yes — optional. We offer 4-hour and 8-hour monthly retainers (₹12K and ₹22K respectively) for bug fixes and small additions. Many clients use us for 6-9 months post-launch then move to ad-hoc. Never required.
Often yes. We've taken over half-built systems from departed freelancers and other agencies. We start with a 1-week audit (₹25K), give you an honest "rebuild vs salvage" recommendation, then proceed only if it makes business sense for you.
Every build includes consent capture for any personal data, an admin-side data export and deletion endpoint per data principal, a documented retention policy, encryption at rest, audit logging, and a breach-notification template. For high-sensitivity sectors we also do a DPDP gap assessment as part of discovery. See our DPDP-compliant software page for detail.
You have the source code, you have the database, you have a documented deployment runbook. We use no proprietary frameworks. Any competent Laravel/Django developer in any Indian city can pick it up in a week. Pvt Ltd since 2008 — but we still design for the case where we're not around.
Yes — standard mutual NDA before discovery. We also sign a DPDP-aligned data-processing agreement when the build will touch personal data.
Yes — that's the default. We deploy on your AWS, DigitalOcean, Hetzner, Hostinger VPS, or even an on-premise server in your office. Our managed hosting is an option (₹2,500-8,000/month), never a requirement.
Talk to a senior engineer in 24 hours — no juniors, no sales reps, no jargon. Just a clear scope, an honest estimate, and a build plan.