Big Helpers Support
Reply to tickets by email without losing context
Big Helpers may send ticket updates by email so you can reply without signing in each time. When replying, keep the ticket subject line intact and do not remove the ticket ID. This helps attach your response to the correct support thread.
Use email replies for updates, clarifications, approvals, and follow-up details related to the same issue. If you have a separate request, create a new ticket instead of changing the topic in an existing thread.
You may attach files if the request needs supporting material. For privacy, do not include passwords, OTPs, private keys, full payment details, or unnecessary personal information in email.
Use email replies for updates, clarifications, approvals, and follow-up details related to the same issue. If you have a separate request, create a new ticket instead of changing the topic in an existing thread.
You may attach files if the request needs supporting material. For privacy, do not include passwords, OTPs, private keys, full payment details, or unnecessary personal information in email.