How to record payment received

Quick answer

Check the invoice link, UPI reference, payment status, and transaction ID before raising a ticket.

When to use this

Use this when payment failed, money was deducted, a link is not opening, or UPI details are not visible.

Steps

1. Open the invoice or payment link again.
2. Check if the portal already shows Paid.
3. Keep the UPI, Razorpay, or bank reference number ready.
4. Wait a short time if the gateway says processing.
5. Raise a ticket with invoice number and transaction ID if status is still wrong.

Screenshots

Add a mobile screenshot of the page, invoice, customer record, error, or website screen when raising a ticket.

Common problems

- Payment gateway delay
- Wrong invoice selected
- Bank deducted money but gateway pending

Related articles

- Payment failed but money deducted - what to do?
- How to pay by UPI
- How to download invoice

Still need help?

Use the Raise a Ticket button and choose a simple reason like "My login is not working", "My invoice is wrong", "My WhatsApp message is not going", "I need help setting up my CRM", "I want to change my plan", or "My website is down".