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50 articles tagged #crm

How to use CRM when sales are low

Client Segments & Sales Help · 9 views

Use BigHelpers CRM to organise leads, follow-ups, invoices, reminders, and simple sales activity for this client segment. Use this when sales are slow, leads are scatter...

#client-segments#sales#leads#small-business
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BigHelpers CRM for NGOs and community organisations

Client Segments & Sales Help · 8 views

Use this article when you need help with bighelpers crm for ngos and community organisations in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when...

#client-segments#sales#leads#small-business
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BigHelpers CRM for freelancers and consultants

Client Segments & Sales Help · 5 views

Use this article when you need help with bighelpers crm for freelancers and consultants in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you...

#client-segments#sales#leads#small-business
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BigHelpers CRM for service businesses

Client Segments & Sales Help · 6 views

Use this article when you need help with bighelpers crm for service businesses in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a si...

#client-segments#sales#leads#small-business
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BigHelpers CRM for retailers and distributors

Client Segments & Sales Help · 10 views

Use this article when you need help with bighelpers crm for retailers and distributors in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you w...

#client-segments#sales#leads#small-business
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BigHelpers CRM for schools and coaching centres

Client Segments & Sales Help · 9 views

Use this article when you need help with bighelpers crm for schools and coaching centres in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you...

#client-segments#sales#leads#small-business
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BigHelpers CRM for clinics and doctors

Client Segments & Sales Help · 6 views

Use this article when you need help with bighelpers crm for clinics and doctors in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a s...

#client-segments#sales#leads#small-business
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BigHelpers CRM for law firms and legal offices

Client Segments & Sales Help · 8 views

Use BigHelpers CRM to organise leads, follow-ups, invoices, reminders, and simple sales activity for this client segment. Use this when sales are slow, leads are scatter...

#client-segments#sales#leads#small-business
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BigHelpers CRM for startups

Client Segments & Sales Help · 5 views

Use BigHelpers CRM to organise leads, follow-ups, invoices, reminders, and simple sales activity for this client segment. Use this when sales are slow, leads are scatter...

#client-segments#sales#leads#small-business
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BigHelpers CRM for women entrepreneurs

Client Segments & Sales Help · 7 views

Use BigHelpers CRM to organise leads, follow-ups, invoices, reminders, and simple sales activity for this client segment. Use this when sales are slow, leads are scatter...

#client-segments#sales#leads#small-business
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BigHelpers CRM API introduction

Developer / API Docs · 7 views

Developer requests should include the endpoint, environment, request ID, error message, and the business use case. Use this when your developer or integration partner is...

#developer#api#integration#crm
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How BigHelpers CRM billing works

Billing & Invoices · 7 views

Use this article when you need help with how bighelpers crm billing works in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple...

#billing#invoice#subscription#payment
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How to export your data

CRM User Guide · 8 views

Use this article when you need help with how to export your data in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple answer be...

#crm#customers#leads#sales
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How to use the mobile dashboard

CRM User Guide · 7 views

Use this article when you need help with how to use the mobile dashboard in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple a...

#crm#customers#leads#sales
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How to use delivery status

CRM User Guide · 7 views

Use this article when you need help with how to use delivery status in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple answer...

#crm#customers#leads#sales
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How to use reminders

CRM User Guide · 9 views

Use this article when you need help with how to use reminders in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple answer befor...

#crm#customers#leads#sales
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How to search old customers

CRM User Guide · 9 views

Use this article when you need help with how to search old customers in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple answe...

#crm#customers#leads#sales
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How to see customer history

CRM User Guide · 7 views

Use this article when you need help with how to see customer history in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple answe...

#crm#customers#leads#sales
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How to upload expense photo

CRM User Guide · 6 views

Use this article when you need help with how to upload expense photo in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple answe...

#crm#customers#leads#sales
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How to add expenses

CRM User Guide · 9 views

Use this article when you need help with how to add expenses in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple answer before...

#crm#customers#leads#sales
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How to track money in and money out

CRM User Guide · 6 views

Use this article when you need help with how to track money in and money out in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simp...

#crm#customers#leads#sales
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How to record payment received

CRM User Guide · 10 views

Check the invoice link, UPI reference, payment status, and transaction ID before raising a ticket. Use this when payment failed, money was deducted, a link is not openin...

#crm#customers#leads#sales
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How to send invoice on WhatsApp

CRM User Guide · 7 views

WhatsApp messages depend on the connected number, approved templates, customer consent, and delivery status from the provider. Use this when a payment reminder, invoice...

#crm#customers#leads#sales
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How to create non-GST invoice

CRM User Guide · 7 views

You can create an invoice from the customer or billing section, add items, save it, and share it by WhatsApp, email, or payment link. Use this after a sale is confirmed...

#crm#customers#leads#sales
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How to create GST invoice

CRM User Guide · 7 views

You can create an invoice from the customer or billing section, add items, save it, and share it by WhatsApp, email, or payment link. Use this after a sale is confirmed...

#crm#customers#leads#sales
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How to convert a quotation into invoice

CRM User Guide · 7 views

Use this article when you need help with how to convert a quotation into invoice in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a...

#crm#customers#leads#sales
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How to create a quotation

CRM User Guide · 9 views

Use this article when you need help with how to create a quotation in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple answer...

#crm#customers#leads#sales
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How to move a lead from New to Confirmed

CRM User Guide · 7 views

Use this article when you need help with how to move a lead from new to confirmed in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a...

#crm#customers#leads#sales
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How to create a lead

CRM User Guide · 8 views

Use this article when you need help with how to create a lead in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple answer befor...

#crm#customers#leads#sales
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How to track pending payments

CRM User Guide · 10 views

Check the invoice link, UPI reference, payment status, and transaction ID before raising a ticket. Use this when payment failed, money was deducted, a link is not openin...

#crm#customers#leads#sales
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How to add customer notes

CRM User Guide · 9 views

Use this article when you need help with how to add customer notes in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple answer...

#crm#customers#leads#sales
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How to manage customers

CRM User Guide · 9 views

Use this article when you need help with how to manage customers in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple answer be...

#crm#customers#leads#sales
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How to contact support

Getting Started · 13 views

Use this article when you need help with how to contact support in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple answer bef...

#getting-started#crm#mobile#hindi
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Common mistakes new users make

Getting Started · 9 views

Use this article when you need help with common mistakes new users make in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple an...

#getting-started#crm#mobile#hindi
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First 30-minute setup checklist

Getting Started · 8 views

Use this article when you need help with first 30-minute setup checklist in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple a...

#getting-started#crm#mobile#hindi
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Difference between customer, lead, order, invoice and ticket

Getting Started · 9 views

Use this article when you need help with difference between customer, lead, order, invoice and ticket in BigHelpers CRM, the client portal, or a BigHelpers service. Use...

#getting-started#crm#mobile#hindi
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How to use BigHelpers CRM from mobile

Getting Started · 7 views

Use this article when you need help with how to use bighelpers crm from mobile in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a si...

#getting-started#crm#mobile#hindi
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How to invite your team members

Getting Started · 8 views

Use this article when you need help with how to invite your team members in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple a...

#getting-started#crm#mobile#hindi
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How to add UPI payment details

Getting Started · 7 views

Check the invoice link, UPI reference, payment status, and transaction ID before raising a ticket. Use this when payment failed, money was deducted, a link is not openin...

#getting-started#crm#mobile#hindi
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How to send your first WhatsApp reminder

Getting Started · 8 views

WhatsApp messages depend on the connected number, approved templates, customer consent, and delivery status from the provider. Use this when a payment reminder, invoice...

#getting-started#crm#mobile#hindi
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How to create your first invoice

Getting Started · 8 views

You can create an invoice from the customer or billing section, add items, save it, and share it by WhatsApp, email, or payment link. Use this after a sale is confirmed...

#getting-started#crm#mobile#hindi
Read article

How to add your first lead

Getting Started · 7 views

Use this article when you need help with how to add your first lead in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple answer...

#getting-started#crm#mobile#hindi
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How to add your first customer

Getting Started · 8 views

Use this article when you need help with how to add your first customer in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple an...

#getting-started#crm#mobile#hindi
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How to set up your business profile

Getting Started · 8 views

Use this article when you need help with how to set up your business profile in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simp...

#getting-started#crm#mobile#hindi
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How to create your first account

Getting Started · 9 views

Use this article when you need help with how to create your first account in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple...

#getting-started#crm#mobile#hindi
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Who should use BigHelpers CRM?

Getting Started · 7 views

Use this article when you need help with who should use bighelpers crm? in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple an...

#getting-started#crm#mobile#hindi
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What is BigHelpers CRM?

Getting Started · 7 views

Use this article when you need help with what is bighelpers crm? in BigHelpers CRM, the client portal, or a BigHelpers service. Use this when you want a simple answer be...

#getting-started#crm#mobile#hindi
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Connecting a website, CRM, and mobile app

Mobile Apps & Integrations · 9 views

Many projects need the website, CRM, and mobile app to share data. For example, a lead from the website may enter the CRM, appear in an admin dashboard, and trigger a mo...

#integrations#API#CRM#website
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When to use automation instead of manual follow-up

AI, Automation & WhatsApp · 9 views

Automation is useful when the same operational step happens repeatedly and the rule is clear. Examples include payment reminders, renewal alerts, appointment confirmatio...

#automation#workflows#reminders#operations
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WhatsApp automation rules for client communication

AI, Automation & WhatsApp · 7 views

WhatsApp is useful for Indian business communication, but automation must be handled carefully. A good workflow sends relevant messages to the right person at the right...

#WhatsApp#automation#approvals#messaging
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