Every complaint to Bighelpers is looked at by our Grievance Officer. He is the single point of contact for complaints, from the day you raise one until it is closed.
Grievance Officer: Shrawan Kumar Pathak
Email: admin@bighelpers.in
Phone/WhatsApp: +91 96305 99557
Postal: Bighelpers Software and Solutions Pvt Ltd, HIG-2, M.P. Housing Board Colony, Tikuri, Katni 483501, Madhya Pradesh, India
Company CIN: U72200MP2008PTC021190
A complaint can reach us in three ways:
Please include these details so we can help you faster:
General enquiries that are not complaints stay on contact@bighelpers.in or our contact page. This keeps real complaints easy to find and track.
We acknowledge every complaint within 48 hours. We then resolve it, or send you a written status update, within 30 days. These timelines follow what the Consumer Protection (E-Commerce) Rules, 2020 expect from online businesses in India.
If your complaint is about a payment or a refund, it first follows our Refund & Cancellation Policy. The timelines above still apply while we look into it.
If your complaint is about your personal data — for example you want a copy of it, a correction, or a deletion — it is handled under the Digital Personal Data Protection Act, 2023.
We answer these data-rights requests within 30 days.
If you are not satisfied with the resolution, or you get no reply within 30 days, write to us again. Mark your message "Escalation — Grievance Officer" so it is picked up first.
Using our grievance process does not limit your legal rights. You keep every right the law gives you, including going to consumer forums or the courts at Katni, Madhya Pradesh, as described in our Terms of Service.
To report content on our sites (including /securesign verification records), use our Copyright & IP complaints page or the channels on this page.