We build WhatsApp-first CRMs for Indian SMEs, dealers, coaching centres and clinics. Every lead lands on the official WhatsApp Business API, every reply is logged, and the owner sees one dashboard instead of 30 reps' phone screens.
If 80% of your sales conversations already happen on WhatsApp, the right CRM is one that captures, logs and reports on those chats — not one that asks reps to copy-paste them into a separate tool. Big Helpers builds custom WhatsApp CRMs on the official Meta API, with shared inbox, auto-assignment, broadcast, and an owner dashboard. Live in 3-6 weeks, starting at ₹40,000.
When a salesperson goes on leave or quits, all their WhatsApp threads walk out the door. The owner has zero visibility.
There is no follow-up reminder, no SLA, no record. "Sir bhejta hoon" never gets sent.
Plain WhatsApp Business app caps broadcast lists. The day your offer needs to go to 5,000 customers, you are stuck.
For DPDP and audit, you need a real record of who said what, when. Personal phones don't give you that.
You bought a CRM that nobody opens. Sales data lives on phones; the CRM is a graveyard.
You can't manage what you can't measure. Owners flying blind on which rep is fast and which is slow.
5-50 person teams in dealing, distribution, manufacturing, services — where the customer almost always pings before they call.
High enquiry volume from Google, Meta ads and walk-in. Every lead becomes a WhatsApp chat. Conversion depends on response time.
Order updates, abandoned-cart nudges, COD confirmations and re-engagement campaigns — all on the channel customers actually open.
High-ticket items where the buyer wants a real person on chat, not a chatbot. You need shared inbox + handoff between reps.
Tell us your rep count, monthly enquiry volume and biggest WhatsApp pain. We will sketch the right setup and tell you honestly whether to build custom, configure AiSensy/Wati, or stay on the Business app. Zero sales pressure.
All inbound messages land in one screen. Auto-assigned to a rep by territory, product or round-robin. No more "sir aapka kisne reply kiya tha?"
Meta ads click-to-WhatsApp, website widget, Google ads, IndiaMART, Justdial, missed-call to WhatsApp — all into the same queue.
Approved Meta templates for the formal stuff. Free-flow chat for the rest. GST numbers, payment links and PDFs all generated from the CRM.
DPDP-compliant opt-in capture. Broadcast to 5K, 50K or 5L contacts. Segment by buying history, city, last interaction — any field you collect.
"Thanks, our team will respond by 11 AM tomorrow." Not a creepy chatbot pretending to be human — just sane expectation-setting.
Response time per rep, leads per source, hot-vs-cold pipeline, today's revenue. Built to your questions, not generic charts.
Bot handles FAQs and order status; real customer questions route to the right rep instantly. You decide where the line is.
Quote becomes invoice, invoice becomes paid, paid becomes ledger entry — without anyone re-typing anything.
We sit with your sales head and 1-2 reps. Map the real WhatsApp flow from first ping to closed deal. List the 5-10 templates Meta needs to approve.
WhatsApp Business API setup via an authorised BSP (Gupshup, AiSensy, Wati, or Interakt — we pick the right one for your volume). Display name verification, phone number migration, template approval.
Inbox, dashboard, lead capture, broadcast — built incrementally. You see working software every Friday. Course-correct early.
Roll out to 3-5 reps first. Real chats, real customers. We fix friction before the full team comes on.
Train the team in two 45-min sessions. Cut over from personal numbers to the shared business number.
Direct WhatsApp line to the engineer who built it. Free fixes for any bug from day-1 scope.
Indicative range: ₹40,000 — ₹250,000 (excl. GST). Final estimate after a free 30-min scoping call.
Pvt Ltd since 2008. CIN U72200MP2008PTC021190. We have shipped WhatsApp-first systems for clinics, dealers, D2C brands and coaching centres.
We have built on Gupshup, AiSensy, Wati, Interakt and direct Meta Cloud API. Your volume and budget decides; we are not tied to anyone's referral fee.
GitHub access from the first commit. Move BSP later, change developer later, host wherever — no hostage-taking.
No surprise USD billing. Quote in INR, invoice in INR, GST 18% added. Real Pvt Ltd, not a freelancer.
We do not sell a "WhatsApp CRM template". Every build starts with your real reps and your real chats — captured in 2-3 working sessions.
Explicit opt-in, easy unsubscribe, retention policy and audit trail are baked in — not an afterthought you have to ask for.
Note: illustrative example — not a specific client engagement.
An illustrative example: a 22-rep coaching centre chain in Jaipur was running every enquiry through 6 WhatsApp Business accounts on different phones. Owner had no visibility into how many of the ~3,000 monthly leads from Meta ads actually got a reply within 2 hours, let alone closed. When two counsellors quit, their phones went with them — and ~400 active conversations vanished overnight.
We migrated all 6 numbers to a single WhatsApp Business API number on AiSensy, built a shared inbox with auto-assignment by course (NEET / JEE / Foundation), connected Meta ads click-to-WhatsApp directly into the lead queue, and added a simple bot that captures name + class + phone before handing off to a counsellor. Owner dashboard tracks response time per counsellor and conversion per ad campaign. Total build: 5 weeks, hosted on the client's existing AWS account.
First-response time dropped from a typical 4-7 hours to under 25 minutes. Conversion from Meta ads improved noticeably as a direct result. When the next counsellor exited, every active conversation stayed inside the system. Owner now spends ~1 hour a week reviewing the dashboard instead of asking reps for screenshots.
For more than ~256 broadcast contacts, more than 1 user on the same number, or any kind of automation/CRM, you need the official WhatsApp Business API. The app is fine for a 1-person dukaan; the API is required for a real team. We handle the BSP onboarding for you.
Two costs: (1) BSP platform fee — typically ₹999-3,999/month depending on inbox features and volume, (2) Meta conversation charges — ranging from ₹0.11 to ₹2.30 per conversation depending on category (utility / marketing / authentication / service). For a 5-rep team sending 10K conversations/month, expect ₹8-15K/month all-in. Significantly cheaper than per-seat SaaS once you cross 8-10 users.
Yes. We can either replace the CRM with our shared inbox + dashboard, or keep your existing CRM as the source of truth and use WhatsApp purely as the conversation layer. Both patterns are common; we recommend based on how much your team actually uses the existing CRM.
3 weeks for a tight scope (single number, 5 reps, basic inbox + broadcast). 6 weeks for a multi-rep multi-channel build with bot, dashboard and Tally/Razorpay integration. The slowest part is usually Meta's display-name verification, which we kick off on day one.
The official Meta Verified Business green tick is a separate Meta application — granted at Meta's discretion based on brand notability. We help you submit and document the case, but cannot guarantee approval. Most Indian SMEs do fine without the green tick; the blue checkmark for an authentic Business account comes automatically with API onboarding.
You own the source code, you own the WhatsApp Business Account at Meta (registered to your CIN, not ours), and you own the BSP contract directly. Any competent developer can take over. We have been a registered Pvt Ltd since 2008 — but we still design for the case where we are not around.
Yes — that is the whole point. Routing rules send sales enquiries to the sales inbox, support tickets to the support inbox, and automated order updates run in the background. Customers see one familiar number; your team sees the right context.
No — pricing on this page is excluding GST. We are a Pvt Ltd; we charge 18% GST on the invoice. BSP and Meta charges are billed separately by them and are also subject to GST.
Talk to a senior engineer in 24 hours — no juniors, no sales reps, no jargon. Just a clear scope, an honest estimate, and a build plan.